Multistrada 950

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Offline Wassers

  • MTS 950 Master
  • ****
  • Posts: 837
  • Bike: MTS & Speed Twin
  • Town / City: Berkshire
  • Country: gb
Preventative Service Alert
« on: November 16, 2017, 04:43:32 PM »
Hi all.

Wondering if anyone has received the same email as me today. It states....


We would like to inform you that your Multistrada 950 in need of preventative service.
This service involves replacement of the water hose within the engines cooling system. This service is precautionary; it is intended to prevent potential damage to the hose and subsequent coolant leakage, under certain usage conditions of the vehicle.
This service is completely free of charge; as such we ask that you schedule a service appointment with your trusted Ducati Service Center soon. At this same service visit, your Ducati Service Center will also check for other necessary service updates that might be pending on your motorcycle. This ensures we maintain your motorcycle within Ducatis optimal performance specifications.
Sometimes you need a really crooked road to get your head straight

Offline Darsey

  • MTS 950 Pro
  • ***
  • Posts: 316
  • Bike: Multi 950 white
  • Country: gb
Re: Preventative Service Alert
« Reply #1 on: November 16, 2017, 04:47:56 PM »
Yea I have received the same instruction in my email. Is it a spam do you think
"ye must be born again"

Offline Wassers

  • MTS 950 Master
  • ****
  • Posts: 837
  • Bike: MTS & Speed Twin
  • Town / City: Berkshire
  • Country: gb
Re: Preventative Service Alert
« Reply #2 on: November 16, 2017, 04:56:36 PM »
Hi Darsey. I was thinking the same. I'll call my dealer in the morning and check if it's genuine.
Sometimes you need a really crooked road to get your head straight

Offline Xtourer1200

  • MTS 950 Member
  • **
  • Posts: 89
  • Town / City: WINSFORD
  • Country: gb
Re: Preventative Service Alert
« Reply #3 on: November 16, 2017, 04:58:45 PM »
I've got the same too so presume its genuine

Online Lambert

  • MTS 950 Member
  • **
  • Posts: 98
  • Bike: Multistrada
  • Country: gb
Re: Preventative Service Alert
« Reply #4 on: November 16, 2017, 05:33:09 PM »
Yep, same email here.

Offline Moto45

  • MTS 950 Member
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  • Posts: 67
  • Town / City: Asheville, NC
  • Country: us
Re: Preventative Service Alert
« Reply #5 on: November 16, 2017, 06:54:16 PM »
Ditto in the USA.

Offline Dave G

  • MTS 950 Pro
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  • Posts: 363
  • Bike: MTS950
  • Town / City: Nantwich
  • Country: gb
Re: Preventative Service Alert
« Reply #6 on: November 16, 2017, 08:44:37 PM »
Yes I got the email today so I'll book mine in asap.
It's great to know Ducati have responded well to possible issues. Well done Ducati.

Online thenozzle

  • MTS 950 Master
  • ****
  • Posts: 588
  • Town / City: Cheshunt / Herts
  • Country: gb
Re: Preventative Service Alert
« Reply #7 on: November 16, 2017, 09:18:52 PM »
I dont have any emails yet  :211:

Offline Wassers

  • MTS 950 Master
  • ****
  • Posts: 837
  • Bike: MTS & Speed Twin
  • Town / City: Berkshire
  • Country: gb
Re: Preventative Service Alert
« Reply #8 on: November 17, 2017, 12:40:19 PM »
Called my dealer this morning and its now booked in for the hose recall.

They said its not an urgent recall but obviously needs doing.

They also said it takes just over an hour to change the hose, which is good as I wont be needing a loan bike and can wait whilst its being done. There is a great biker cafe right next door to Ducati Snells, so it would be rude not to pop in and have lunch whilst I wait.   :116:
Sometimes you need a really crooked road to get your head straight

Offline Lennard

  • MTS 950 Member
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  • Posts: 18
  • Town / City: Gouda
  • Country: nl
Re: Preventative Service Alert
« Reply #9 on: November 17, 2017, 09:18:15 PM »
Today I received the email as well, but mine has already been recalled last week by the dealer, so the mail is not fake.
The bike was there due to replace curved braking discs (warranty issue) and install the heated grips (backorder).