Author Trans Failure?  (Read 1253 times)

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  • Offline sandy2424   us

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    Offline sandy2424

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    Trans Failure?
    on: August 01, 2021, 11:49:28 pm
    August 01, 2021, 11:49:28 pm
    My bike's transmission went out this morning and I'm hoping for some input while waiting for the dealer to investigate. It's basically a new bike @700 miles, with break-in service done two days ago. I started to feel a loss of power across the higher gears, with really sluggish get-up on the highway. 30 minutes later, got into some B roads and lost 4th gear. The sound was like an intense "bag of bolts" rattle with lots of driveline vibrations. No faults or warning lamps. I was able to pull over and shut if off but when I tried to start it, found that I couldn't get it to shift to 1st without it locking up. The issue seems to have exacerbated now to where it cannot idle on neutral without the clutch lever being pulled in. I've checked the oil and it seems to be good. Pulled the sprocket cover and that seemed good as well.

  • Offline wethogs   gb

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      #1

    Offline wethogs

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    Re: Trans Failure?
    Reply #1 on: August 05, 2021, 08:21:50 pm
    August 05, 2021, 08:21:50 pm
    Hi, Any news from the dealer on your transmission failure?
    Kind Regards,
    Wethogs

    (A transplanted Canadian in Scotland)

  • Offline sandy2424   us

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      #2

    Offline sandy2424

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    Re: Trans Failure?
    Reply #2 on: August 05, 2021, 10:07:01 pm
    August 05, 2021, 10:07:01 pm
    Howdy. Unfortunately not much yet. They drained the oil and found chunks of gear teeth, so it's not looking good so far. I'll update as I know more.

  • Offline sandy2424   us

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      #3

    Offline sandy2424

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    Re: Trans Failure?
    Reply #3 on: August 20, 2021, 01:40:07 pm
    August 20, 2021, 01:40:07 pm
    *Originally Posted by wethogs [+]
    Hi, Any news from the dealer on your transmission failure?

    Just wanted to report back for anyone following, issue was found to be a cracked tooth most likely caused by a casting failure in the 4th gear. Thankfully, all of the resulting damage was localized to the transmission and nothing in the engine. Ducati expedited the rebuild and it's expected to be back together within the week.

  • Offline Wassers   gb

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    Offline Wassers

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    Re: Trans Failure?
    Reply #4 on: August 20, 2021, 04:15:25 pm
    August 20, 2021, 04:15:25 pm
    That's great news they have expedited your issue and you should be back on road soon.

    Although a shame you've had this problem with the transmission, sounds like Ducati have handled the customer service very well  :152:
    Sometimes you need a really crooked road to get your head straight

  • Offline sandy2424   us

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      #5

    Offline sandy2424

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    Re: Trans Failure?
    Reply #5 on: August 20, 2021, 06:34:27 pm
    August 20, 2021, 06:34:27 pm
    Indeed, Ducati North America CS was great. They approved the expedited repair fairly quickly which allowed the dealer to prioritize the work. The only surprise was the lack of loaners. I was probably misguided in my assumptions that luxury bike OEMs provide loaners as a standard but apparently this is purely at the dealer's discretion of which most of them refuse. I would like to see them do better in this area.

  • Offline motorman   us

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    Offline motorman

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    Re: Trans Failure?
    Reply #6 on: August 22, 2021, 12:47:57 am
    August 22, 2021, 12:47:57 am
    Great to hear they are expediting the repair.  I have not been able to get a loaner either with my dealer due to no inventory.  For reference I took my BMW 330i in for service last week and they gave me a older, 2017 320i loaner due to "car shortage".  :745:

  • Offline sandy2424   us

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    Offline sandy2424

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    Re: Trans Failure?
    Reply #7 on: August 22, 2021, 03:23:55 pm
    August 22, 2021, 03:23:55 pm
    I think BMW does a better job with their Bike loaners and at this point, I'd have settled for a Studebaker if that's all they had. In all fairness, the bike dealers don't have a lot of inventory available to dole out to everyone that's getting a fixed. I'm just glad the issue happened relatively close to home before I'd ventured out far