Author Topic: Anyone use "Pure Ducati" USA ? DON'T  (Read 2224 times)

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  • Offline David S   us

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    Offline David S

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    Anyone use "Pure Ducati" USA ? DON'T
    on: April 19, 2019, 12:21:28 am
    April 19, 2019, 12:21:28 am
    Please be warned: I have ordered items from Pure Ducati previously (same company as Pure Triumph)  and had no issues.
    However, this time parts were missing in the box of the item I ordered. 4 phone calls (leaving a message to call me back each time, as they were "busy"), and 5 emails
    later, I still have gotten no response. Poor customer service. I have learned my lesson. I have spent over $4K USD with them in last 4 years.
    Ordered the missing bolts from my dealer.

  • Offline jackfrank   us

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      #1

    Offline jackfrank

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    Re: Anyone use "Pure Ducati" USA ? DON'T
    Reply #1 on: June 03, 2019, 07:58:27 am
    June 03, 2019, 07:58:27 am
     :0461:
    Same as to me three months ago. I just ordered it by cash on delivery. When it was delivered to me, I check it thoroughly, and something was missing. I returned it and complained to the author, and after two days, I receipt a complete pack. So it is a good topic.

  • Offline David S   us

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      #2

    Offline David S

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    Re: Anyone use "Pure Ducati" USA ? DON'T
    Reply #2 on: June 03, 2019, 10:39:11 pm
    June 03, 2019, 10:39:11 pm
     I even placed a call to the dealer principle and explained the situation, and he said they would call me back right away (and apologized). They never called, or emailed.

  • Offline motorman   us

      #3

    Offline motorman

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    Re: Anyone use "Pure Ducati" USA ? DON'T
    Reply #3 on: June 04, 2019, 08:55:08 pm
    June 04, 2019, 08:55:08 pm
    Thanks for the forewarning.  Not gna be using Pure Ducati... I won't have time to deal with incomplete packs.